Terms and Conditions

1. Rocell or its Authorized Service Franchisee solely can service/ repair the product.
2. Rocell or its Authorized Service Franchisee will make unit repairs or replacements under this warranty within a reasonable period of time, as determined by Rocell or its Authorized Service Franchisee performing the repair or replacement.
3. This warranty is only effective if proof of purchase (original sales receipt) or warranty certificate is provided with all warranty claims or requests.
4. Warranty period will start from the date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.
5. In the event of any repairs/ replacement of any parts of the Product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/ replacement of parts including transit of the Product or its parts or any period during which the product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.
6. This warranty remains applicable only if the Product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled. This warranty is not valid or effective if the Products are not installed according to the instruction manual.
7. Improper handling of the Products automatically terminates and nullifies this warranty. This warranty does not cover problems arising from insufficient water pressure, corrosion due to external factors, excessive water impurities/ hardness beyond the norms of drinking water or improper care and cleaning. Guidelines for proper care and cleaning are mentioned below. Improper care and cleaning will void the warranty. Rocell is not responsible for labor charges, installation or other incidental or consequential.
8. Batteries are excluded from the warranty.

Care and Cleaning Tips :

Do's:

1. Clean the fitting with a damp cloth. Then simply rinse off and wipe dry. You can prevent lime scale by drying the fitting after each use.

Dont’s:

1. Do not use any abrasive sponges or scouring agents for cleaning.
2. We also advise against the use of solvents or acidic cleaners, lime scale removers, household vinegarand cleaning agents containing acetic acid. They will attack the surface and leave your fitting looking dull and scratched. Because the formulae of commercially available cleaners are changed frequently.