PRODUCT CARE BATHWARE

To ensure that you receive leasing pleasure from your Rocell Bathware products with minimum effort, please observe the following advice on product care and maintenance.

They are based on our experience and judgement, but must not be regarded as amounting to be a legal liability on our part. These recommendations are intended to assist you; our customer.

TOILET SUITE

Use a mild detergent or warm soapy water and clean with a soft cloth. Wipe the product dry after each use. Soft abrasive cleaners maybe used when necessary to clean Rocell Bathware Vitreous China products. Strong abrasive cleaners will scratch and dull the surface. Do not use in-tank toilet cleaners, as they can damage the flush valve or other working parts. Wipe any splashes of cleaner solution from plastic or plated surfaces immediately.

SCRATCHES

Avoid contact with hard, sharp objects. Should scratches occur on plastic products, fine marks can be removed using a cutting compound normally used for car care re-treatment, followed by buffing with a car polish and a clean soft cloth.

DISCOLOURATION

Iodine, Mercurochrome solution, boot polish, hair dye, bleach and the like would discolour the surface if not removed immediately. Avoid using cleaning solutions intended for the toilet bowl to clean the seat and seat cover as this will stain and discolour the product. Provided the discolouration is not severe, restore the surface as described for scratches.

BURNS

Avoid placing hot objects, such as curling tongs and lit cigarettes on any plastic surface, as these will certainly cause discolouration and marking. However, should slight accidental damage occur, it may be possible to remove mark as for scratches.

Never use harsh detergents or abrasive cleaners, as these will scratch the surface. Where your faucets/accessories remain dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use. The use of wax based furniture cream should be avoided as these can result in a build up of deposits, which could detract from the appearance. Do not use undue pressure and wipe in one direction only. Do not use cleaners containing ammonia, bleach, acid or chemicals that can damage the surface of the faucets or accessories. Rinse and be sure to wipe the entire surface dry. Use only a soft cloth or non-abrasive sponge to wipe the surface clean.

To preserve the polished surface, after using your bath, clean with a soft cloth and warm, soapy water to wash away any body oils or soap residue that forms a ring tide mark on the bath surface. As a weekly cleaner we recommend warm soapy water or liquid cleaner. Do not use powders, pastes, cream cleaners, thinner, window cleaner sprays, solvents or dry cleaning liquid etc. Stubborn marks or fine scratches may be polished out with Brasso applied to a soft cloth. Please take care when rubbing or buffing the scratched surface as excessive force could possibly cause damage.

Always test your cleaning solutions on an inconspicuous area of the product before applying to the entire surface. Wipe surface clean immediately after applying solution. Rinse completely with water after applying solution. Use a soft cloth or a dampened sponge or cloth to clean. Never use abrasive materials such as brushes and scouring pads to clean the surface.

BATHWARE INSTALLATION

FAQs

  1. What products do you have?

    Rocell consists of a range of bathware products ranging from bathware suites (that includes your basic water closets to wash basins, urinals, etc) to faucets, showers and other bathroom accessories.

  2. What are the bathtubs available at Rocell?

    Rocell consists of a range of Acrylic free standing bathtubs, solid surface bathtubs and built in bathtubs.

  3. What are the different bathroom sets available at Rocell?

    We have a range of bathware collections to suite both your funtional and design preference.

  4. What types of faucets does Rocell have?

    Rocell's faucet range consists of single lever basin mixers, bidet mixers, high spout basin mixers, kitchen mixers, single lever bath mixers, sensor taps and cold water taps.

  5. How much do your products cost?

    Rocell consists of a range of bathware products ranging from bathware suites to faucets, showers and other bathroom accessories. Please let us know what products are you interested in buying?

  6. How much do your sinks/WB's/wash basins cost?

    The price of Rocell wash basins range from Rs. 5,670 upwards.

  7. How much do your commodes/WC's/Water closets cost?

    The price of Rocell water closets range from Rs. 19,300 upwards. For more information,

  8. How much do your bidets cost?

    The price of Rocell bidets range from Rs.13,650 upwards.

  9. How much do your showers cost?

    The price of Rocell showers range from Rs. 4,200 upwards.

  10. How much do your taps/faucets cost?

    The price of Rocell faucets range from Rs. 2,300 upwards.

  11. How much do your mirrors cost?

    The price of Rocell mirrors range from Rs. 8,500 upwards.

  12. How much do your bathroom accessories cost?

    The price of Rocell bathroom accessories range from Rs. 1,500 upwards.

  13. How much do your plumbing accessories cost?

    The price of Rocell plumbing accessories range from Rs. 1,400 upwards.

  14. How much do your water heaters cost?

    The price of Rocell water heaters range from Rs. 29,400 upwards.

  15. How much do your bidet sprays cost?

    The price of Rocell bidet sprays range from Rs. 1,800 upwards.

  16. How much do your shower cubicles/shower enclosures cost?

    The price of Rocell shower enclosures range from Rs. 29,600 upwards.

  17. How much do your urinals cost?

    The price of Rocell urinals range from Rs. 27,560 upwards.

  18. Do you have any on going credit card offers?

    We currently have exclusive credit card offers for card holders of HNB, HSBC, PABC and Sampath Bank. For more information, please contact the Rocell Contact Centre on 0117762862 / 0766223344

  19. Do you have any ongoing promotions?

    The seasonal offer of upto 40% off on Tiles, Bathware, Accessories and Kitchens is valid until 31st Deceber 2019.

  20. Why are your products expensive ?

    Rocell bathware is manufactured conforming to the highest quality standards, BS 3402: 1969, AS 3500:2015, CE Marking and Water Mark certification. Using the high grade raw materials, we manufacture premium quality sanitaryware that ensure safety, hygene and durability. Our bathware designs are unique and are inspired by Italian artistry. We assure value for money than any other player in the market.
    However, we have a range of bathware collections, in different types and different styles of which prices will vary from an economic range to a premium range. Moreover, there will be attracive promotions every month - so please pay us a visit

  21. How to select Bathroom tiles?

    It is important to consider the size of the bathroom and select bathroom tiles that will complement the size of the bathroom. Choosing too many bold tiles in a room will create too many focal points. When considering tiles for your bathroom floor, it is recommended that porcelain matt or rustic tile should be selected in order to reduce the chances of having a slippery floor. Wall tiles however can be selected from a range of polished, gloss, satin matt, metallic, wood, leather, cement, stone, rustic, sugar, semi glazed based on the required look and feel.

  22. Where can I get some Bathroom ideas/designs from?

    Bathroom ideas and design inspiration can be found in our inspiration blog and gallery. For specific needs, you may contact us on 0766223344, where an expert will get in touch with you.

  23. How does one bathroom set/ collection/ suit differ from another?

    Rocell comprises of a range of exclusive Bathroom collections which differ from one another in terms of design, size and style.

  24. Does Rocell design bathrooms?

    Kindly share your contact details with us, in order for us to assist you on this.

  25. How do Rocell bathware designs stand out from any other bathware/ Is Rocell bathware any better versus what's out there?

    Rocell Bathware is the epitome of elegance. Elegance that's timeless. Elegance that's practical. Elegance that's sophisticated and truly state-of-the-art. It's about inspiration. For a lifestyle that's modern, functional and aesthetically pleasing to the eye of the beholder. Our products are an extension of your living space. The space that reflects your individuality; in your personality, your thoughts, your dreams, your imagination. We are all about you. And you are what you create. Our bathroom designs are the best in its class, innovative, functionally superior, modern and contemporary. It contains exclusive designer collections designed exclusively for Rocell by world renowned Italian industrial designers, Stefano Giovannoni, Carlo Urbinati and Simone Cagnazzo.

  26. Can I buy bathware in different sizes?

    Bathware can be bought in different designs, sizes and styles to suite individual requirements.

  27. Can I buy bathware items in different colors?

    Our Bathware items usually come in white. Bathware items in different colours can be arranged for special orders depending on the size of the order and the type. Please contact the Rocell contact centre on 0117762862 / 0766223344 for more information.

  28. How do I design a small bathroom?

    Bathroom ideas and design inspiration can be found in our inspiration blog and gallery. For further assistance please contact the Rocell Contact Centre on 0117762862 / 0766223344.

  29. What is a powder room?

    A powder room, also referred to as a guest bathroom is a small, mainly consists of a water closet and a washbasin with a mirror above it, best located on the ground floor of a home. Bathroom ideas and design inspiration can be found in our inspiration blog and gallery.

  30. What are the types of bathrooms?

    Bathroom types consist of powder rooms, small bathrooms, family bathrooms and luxury bathrooms. Bathroom ideas and design inspiration can be found in our inspiration blog and gallery.

  31. Is Rocell bathware manufactured in Sri Lanka/ Where is Rocell bathware manufactured?

    Rocell Bathware LTD, a subsidiary of Royal Ceramics Lanka PLC is Sri Lanka’s first state-of-the-art Bathware manufacturer which produces sanitary ware for both Sri Lankan and International markets. Rocell bathware state - of -the-art manufacturing plant is located in Homagama and is maintaining all British and Australian standards for its manufacturing while the raw materials are brought down only from European countries assuring the premium quality. Our designs however are inspired by Italian artistry and International masterpieces where we have partnered with 3 Italian designers who have designed 3 exclusive designer bathware collections for Rocell.

  32. Is Rocell internationally recognized?

    Our production process is endorsed under the ISO 9001: 2015 quality management system and adheres to ISO 14001: 2015 environmental standards for its continuous Green Initiatives. Our products are manufactured to comply with the base standards of BS 3402001969, AS 3500: 2015 and its suburbs.

  33. Do you have any certificates?

    Our production process is endorsed under the ISO 9001: 2015 quality management system and adheres to ISO 14001: 2015 environmental standards for its continuous Green Initiatives. Our products are manufactured to comply with the base standards of BS 3402001969, AS 3500: 2015 and its suburbs.

    BS EN 997 : 2012 - WC pans and WC suites with integral traps
    BS EN 33 : 2011 - WC pan & WC suites - Connecting dimensions
    BS 5505-3 : 1977 - Specification for bidets
    BS EN 35 : 2014 - Pedestal and wall hung bidets with over - rim supply - Connecting dimensions
    BS EN 14688 : 2006 wash basins - Functional requirements and test methods
    BS 5506-3 : 1977- Specification for wash basins
    BS EN 31 : 2011 - Wash basins - Connecting dimensions
    BS EN 80 : 2001 - Wall-hung urinals - Connecting dimensions
    BS EN 13407 : 2015 - Wall-hung urinals - Functional requirements and test methods
    Water mark certificate of conformity - Flushing devices and cistern inlet and outlet valves
    Green Label certificate - Sustainable building materials and products
    WELS - Water efficiency

  34. What is the difference between Vitreous China and Fine Fire clay ?

    Vitreous china is used to manufacture fully vitrified porcelain products such as water closets, water tanks, bidets, urinals and wash basins while fine fire clay is used to manufacture large format products such as large wash basins.

  35. What is water mark certificate for bathware

    Rocell bathware has obtained the WaterMark Certification for the water saving feature of its flushing mechanism of WCs. This confirms the efficient water consumpltion in the flushing system.

  36. What are the quality tests that Rocell bathware products undergo?

    To ensure highest quality of all products, Rocell bathware undergoes a series of tests. Leak/vacuum seal tests are performed on water closets to detect leaks in the internal drainage system, which can leak gases and emit bad odours into the bathroom. Flush efficiency tests are performed to ensure successful disposal of waste and rinse volume after discharge. Load resistance tests are carried out on randomly selected pieces of each batch of products to ensure durability and safety. Crazing sensitivity tests are carried out to determine the coefficient of expansion of sanitary ware on the glaze. Thermal shock resistance tests are performed to determine the resistance of the product to sudden changes in temperature. Water absorption tests are carried out to ensure the absorption level is maintained at a maximum of 0.5%, confirming the durability and the hygene of the products.

  37. What is soft close mechanism?

    All Rocell seat covers are equipped with the soft close mechanism. This prevents the seat from slamming against the bowl with no intervention by the user.

  38. What is silent filling?

    The high performing fill valves of the Flushing system have inbuilt filters and are capable of silent filling. This makes sure that no noise will be made in re-fiiling fresh water in to the WC.

  39. How do I clean my bathroom products?

    Ceramic body of Rocell bathware is resistant to everyday cleaning chemicals. Therefore you can use the usual chemicals in cleaning the ceramic area of the bathware item. However, it is not recommended to use chemicals on the seat cover surface as that will cause discolouration.

  40. How do I avoid discolouration?

    Ceramic body of Rocell bathware is resistant to everyday cleaning chemicals. Therefore you can use the usual chemicals in cleaning the ceramic area of the bathware item and this will not cause discolouration. However, it is not recommended to use chemicals on the seat cover surface as that will cause discolouration.

  41. What products shouldn't I use to clean my bathware products?

    Ceramic body of Rocell bathware is resistant to everyday cleaning chemicals. Therefore you can use the usual chemicals in cleaning the ceramic area of the bathware item and this will not cause discolouration.However, it is not recommended to use chemicals on the seat cover surface as that will cause discolouration.

  42. What is quick release in seat covers?

    For easier cleaning and maintanance, seat covers can be easily removed using the hinges with the touch of a button. This mechanism is called Quick release in seat covers.

  43. What is water absorption in bathware?

    Water absorption is a parameter used to determine the durability and the hygiene of the sanitary ware. Rocell bathware maintains a water absorption level of less than 0.5% , confirming the durability and hygiene as per the International standrads.

  44. Is Rocell bathware resistant to sudden changes in temperature/will the product be affected due to extreme temperature?

    All Rocell bathware products go through a Thermal Shock Resistance test. This confirms that the ceramic body will not change against the sudden changes in temperature.

  45. How do I save water in my bathroom/ how will my water bill be affected?

    High effieciency of the flushing mechanism of Rocell WC ensures an effiicient water consumption (4.5L for a full flush and 3L for a half flush) hence water can be saved. The premium quality cartridges of Rocell faucets also ensure the effiecient water consumption.

  46. What causes a bad odour in bathware?

    When the ceramic body of the WC is not 100% glazed it is not sealed against omitting bad ordour. Our manufacturing technology ensures that the bathware products are fully glazed hence there is no room for omission of bad ordour.

  47. What is the warranty period of Rocell bathware?

    Rocell offers a distinctive 25 year warranty against crazing, dunting and cracking on all our bathware products. However Rocell reserves the right to carry out all inspections in order to verify the cause of the deffect and therby to confirm the product replacemnet.

  48. When can I get a refund/product replacement?

    Rocell offers a 25 year distinctive warranty against crazing, dunting and cracking on all our bathware products. However Rocell reserves the right to carry out all inspections in order to verify the cause of the deffect and therby to confirm the product replacemnet. For further assistance you can call Rocell Contact Centre on 011 77 62862/ 0766 223344.

  49. How do I install bathware items ? / Is there a guide for bathware installation?

    Rocell will assist you with bathware installation giude available on you tube. Please refer the link below. If additional support is needed, you can call Rocell Contact Centre on 011 77 62862/ 0766 223344.
    https://www.youtube.com/channel/UCV66-3YYhWYdK_DKnulqwCQ/videos

  50. Does Rocell provide plumbers?

    Rocell will assist you with bathware installation giude available on you tube. Please refer the link below. For further asssitance, you can call Rocell Contact Centre on 011 77 62862/ 0766 223344.
    https://www.youtube.com/channel/UCV66-3YYhWYdK_DKnulqwCQ/videos

  51. Is it ok to remove seat covers when cleaning?

    For easier cleaning and maintanance, seat covers can be removed using the hinges with touch of a button. However, it is not advisable to use cleaning chemicals on the seat cover surface as that will cause discolouration.

  52. Can I replace my seat cover?

    Rocell seat covers are strong and are tested for scratch and burn resistance. Rocell offers one year warranty for seat coveres hence will be replaced if a manufacturing deffect is found. If a replacement is required after the warranty period, the same product can be bought from any Rocell showroom islandwide.

  53. What shall I do if my products have hairline cracks?

    Rocell products have been tested agianst scratch and crack resistance. However, if you come across with any of such, please contact the Rocell Contact Centre on 011 77 62862/ 0766 223344. Our technical experts will carry out an inspection and will do the needful.

  54. What shall I do if my products have scratches?

    Rocell products have been tested for scratch and crack resistance. However if you come across with any of such, please contact the Rocell Contact Centre on 011 77 62862/ 0766 223344. Our technical experts will carry out an inspectionupon which a necessary actions will be taken.

  55. What shall I do if my commode/WC/Water Closet is leaking?

    The flushing mechanism of Rocell WCs ensures successful disposal of waste, refilling of fresh water and efficeiency of washing. However, leakages in the WC can coccur due to incorrect plumbing and unstable conditions in the water supply. Please refer to our installation giudes available on You tube, https://www.youtube.com/playlist?list=PLliPuQWG_R8dbGkqZHzVR5gV8-x59oBOZ or call Rocell Contact entre on 011 77 62862/ 0766 223344 for further assistance.

  56. What do I do if my seat cover gets discoloured/ Why is my seat cover discoloured?

    Seat covers can get discoloured due to the effects of the cleaning chemicals used on them. Please read the instruction manual given at the time of purchase and refrain from using cleaning chemicals on the seat covers.

  57. What is the average delivery time?

    Goods will be ready for collection between 3-5 working days. However, this depends on the order.

  58. Do you provide free delivery?

    Free delivery will be provided for purchases over Rs. 1Mn.

  59. How do I make a complaint?

    For complaints with reference to purchases, please visit the respective showroom and lodge a complaint. You can also call Rocell Contact Centre on 011 77 62862/ 0766 223344 for general complaints.

  60. How can I contact an agent?

    You can call Rocell Contact Centre on 011 77 62862/ 0766 223344

Rocell Warranty for Bathware

Rocell Bathware Limited (Rocell) warrants its products to be reasonably free from any manufacturing defects or any other defects incidental under normal use and service for a period of Twenty Five (25) years from the date of purchase or delivery as the case may be. However, this warranty is extended only to the original purchaser and is not assignable.

The warranty provided for herein shall be the sole and conclusive warranty given to the purchaser by Rocell and shall be exclusively limited to claims in relation to any dunting ( hairline fractures extending through to the body of the product) or crazing (fine cracks in the glaze) in the product whereupon Rocell under takes to repair, replace (subject to availability of alternative products) or adjust the said defect in the product provided that such products were properly and diligently installed and assembled and at all times used in accordance with the express inst ructions supplied with the products. However, before the undertaking of any repair, replacement and / or adjustment to the products in the circumstances set out above, Rocell reserves the right to carry out all inspections as Rocell may deem necessary to verify the cause and extend of the alleged defect. The warranties granted or otherwise provided for herein shall cease to be applicable in the event any repairs are undertaken or attempted by anyone other than authorized personnel of Rocell.

No warranty is given whether expressed or implied in relation to the merchantability of the goods or fitness for purpose or for any damage or destruction caused to the products by extending the use of the products for purposes beyond their description. Further, the warranty herein contained does not apply to any one of the following.

  • Damage or los s caused by any natural calamity such as fire, earthquake, flood, Thunder or any other act of God.
  • Damage or loss resulting from any unreasonable use, misuse, abuse, negligence or improper maintenance of the product.
  • Damage or loss resulting from removal, improper repair or modification made to the product.
  • Damage or loss resulting from the setting of sediments and / or any foreign matter (including chloramines) contained in the water system.
  • Damage or loss resulting from improper installation or from installation of a unit in a harsh and / or hazardous environment.
  • Any damage or defect a rising out of or incidental to the failure on the part of the carrier or installer to use the requisite care or where the product has been removed from its initial place of installation.
  • The products have been installed contrary to the specifications / instructions supplied by Rocell at the time of purchase or delivery as the case may be or lack of regular maintenance and or the use of unsuitable or improper cleaning material.
  • Any damage or destruction due to excessive exposure to sunlight.
  • Minor deformations, variants in colour or micro pinholes which are considered inherent and general characteristics of Sanitaryware to the extent that they do not affect or otherwise impede the functionality of the product.
  • Any defects in the product that could have been identifiable on a reasonable examination of the product, prior t o installation.

This warranty does not apply to the flushing mechanism of the product including but not limited to any plastic or rubber accessories forming part of the flushing mechanism, seat and cover or hinges of the product nor does it include any costs in relation to labour, transport at ion of the product or the removal of the defective product, costs incurred in obtaining access for repair, the installation of the replacement product or any costs associated with the repair or replacement of any installation materials, including but not limited to Tiles, Marble etc.

Variations in colour or shade fidelity between catalogue images and the actual products purchased are not warranted by Rocell.

Further, no additional warranty coverage shall be provided by virtue of any repair or replacement under taken in terms of this warranty but shall retain only the remaining portion of the original period of warranty provided for herein.

This warranty further does not apply to any damage or loss of the product whilst in transit and / or any consequential losses or any resulting damages incidental thereto.

Any claim brought hereunder in relation to any defective goods should be brought to the attention of Rocell within Twenty Five(25) years of the date of purchase and / or delivery as the case may be by way of written notice and must be supported by proof of purchase (sales receipt / invoice) together with this certificate upon which the defective product must be returned to Rocell or its authorized representative / dealer within 10 days o f making such claim.

Rocell Bathware Vitreous China Products are manufactured to British Standard specifications of BS 3402 : 1969. Vitreous China and Fire Clay sanitaryware products are made of natural minerals and fired at very high temperatures. When properly handled and installed, will conform to applicable manufacturing standards.