Care Bathware

PRODUCT CARE BATHWARE

To ensure that you receive leasing pleasure from your Rocell Bathware products with minimum effort, please observe the following advice on product care and maintenance.

They are based on our experience and judgement, but must not be regarded as amounting to be a legal liability on our part. These recommendations are intended to assist you; our customer.

TOILET SUITE

Use a mild detergent or warm soapy water and clean with a soft cloth. Wipe the product dry after each use. Soft abrasive cleaners maybe used when necessary to clean Rocell Bathware Vitreous China products. Strong abrasive cleaners will scratch and dull the surface. Do not use in-tank toilet cleaners, as they can damage the flush valve or other working parts. Wipe any splashes of cleaner solution from plastic or plated surfaces immediately.

SCRATCHES

Avoid contact with hard, sharp objects. Should scratches occur on plastic products, fine marks can be removed using a cutting compound normally used for car care re-treatment, followed by buffing with a car polish and a clean soft cloth.

DISCOLOURATION

Iodine, Mercurochrome solution, boot polish, hair dye, bleach and the like would discolour the surface if not removed immediately. Avoid using cleaning solutions intended for the toilet bowl to clean the seat and seat cover as this will stain and discolour the product. Provided the discolouration is not severe, restore the surface as described for scratches.

BURNS

Avoid placing hot objects, such as curling tongs and lit cigarettes on any plastic surface, as these will certainly cause discolouration and marking. However, should slight accidental damage occur, it may be possible to remove mark as for scratches.

Never use harsh detergents or abrasive cleaners, as these will scratch the surface. Where your faucets/accessories remain dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use. The use of wax based furniture cream should be avoided as these can result in a build up of deposits, which could detract from the appearance. Do not use undue pressure and wipe in one direction only. Do not use cleaners containing ammonia, bleach, acid or chemicals that can damage the surface of the faucets or accessories. Rinse and be sure to wipe the entire surface dry. Use only a soft cloth or non-abrasive sponge to wipe the surface clean.

To preserve the polished surface, after using your bath, clean with a soft cloth and warm, soapy water to wash away any body oils or soap residue that forms a ring tide mark on the bath surface. As a weekly cleaner we recommend warm soapy water or liquid cleaner. Do not use powders, pastes, cream cleaners, thinner, window cleaner sprays, solvents or dry cleaning liquid etc. Stubborn marks or fine scratches may be polished out with Brasso applied to a soft cloth. Please take care when rubbing or buffing the scratched surface as excessive force could possibly cause damage.

Always test your cleaning solutions on an inconspicuous area of the product before applying to the entire surface. Wipe surface clean immediately after applying solution. Rinse completely with water after applying solution. Use a soft cloth or a dampened sponge or cloth to clean. Never use abrasive materials such as brushes and scouring pads to clean the surface.

BATHWARE INSTALLATION

FAQs

  1. What is the price of a Rocell Commode/Toilet/Water Closet?

    Rocell Water Closets range from Rs. 30,500 upwards.
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  2. What is the price of a Rocell Sink/Wash Basin?

    Rocell Wash Basins range from Rs. 9000 upwards.
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  3. What is the price of a Rocell Bidet?

    Rocell Bidets range from Rs.16,800 upwards.
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  4. What is the price of a Rocell Urinal?

    Rocell Urinals range from Rs. 35,900 upwards.
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  5. Where is Rocell bathware manufactured?

    Rocell Bathware is manufactured in our state-of-the-art manufacturing plant in Homagama. The facility operates in compliance with the British Standard-BS 3402:1969 and European CE certification, on par with the most sophisticated bathware factories in the world.

  6. What are Rocell Bathware products made of?

    Rocell Bathware is manufactured using the finest, globally sourced raw materials to produce Vitreous China, Fine Fire Clay bodies and the glazes that maintain the highest levels of quality.

  7. Does Rocell give a Warranty for their bathware products?

    Rocell offers a 25-year warranty against crazing and dunting on all our bathware products.

  8. How do I install a Rocell Wall Hung Water Closet?

    A step by step installation guide is available on YouTube. Please refer to the link. If additional support is needed, you may call the Rocell Contact Centre on 076 622 3344.
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  9. What are the designer collections at Rocell?

    Slide, Azza and Giuly collections are designed exclusively for Rocell by 3 world-renowned Italian designers; Dr Stefano Giovannoni, Dr Carlo Urbinati and Simone Cagnazzo.

  10. Are Wall Hung Water Closets and Wash Basins safe for use?

    Yes, Wall Hung Water Closets and Wash Basins are safe for everyday usage. Load resistance tests are carried out on randomly selected pieces of Water Closets and Washbasins from each batch of products to ensure the highest level of safety and durability, in compliance with our quality standards.

  11. How to clean the bathroom/bathware ceramic products?

    Use a mild detergent or warm soapy water and clean with a soft cloth. Wipe the product dry after each use. Soft abrasive cleaners may be used when necessary to clean Rocell Bathware products. Strong abrasive cleaners will scratch and dull the surface. Avoid using in-tank toilet cleaners, as they can damage the flush valve or other working parts in the flushing system. Wipe any splashes of cleaner solution from plastic or plated surfaces immediately. Avoid using strong cleaning solutions regularly to clean the plated surfaces like the flush buttons or the seat cover as this can damage them.

  12. How to clean the seat cover of a Toilet/Commode/Water Closet?

    Avoid using cleaning solutions intended for the toilet bowl or to clean the seat cover because this will stain and discolour the product. Avoid strong abrasive cleaners or steel wool brushes to clean the seat cover because they can scratch the surface.

  13. Can I replace my seat cover?

    Yes. Rocell offers a one year warranty for manufacturing defects in seat covers. If a replacement is required after the warranty period, it can be purchased from any Rocell Showroom islandwide.

  14. What are quick-release seat covers?

    For easier cleaning and maintenance, seat covers can be easily removed with the touch of a button at the hinges. This mechanism is called quick release.

  15. What is a soft-close mechanism?

    All Rocell seat covers are equipped with a soft-close mechanism, which prevents the seat from slamming against the bowl with no intervention by the user.

  16. What products do you have?

    Rocell has a range of products from ceramic and porcelain floor tiles and wall tiles, a range of bathware products like water closets, washbasins, urinals, and bidets and a range of bathroom accessories.

  17. How can I get a bathroom design?

    Please check our gallery and the blogs on our website to get inspiration for your bathroom. For more personalized designs, please visit the link below and submit your details and Rocell's interior designers will get in touch with you.

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  18. What are the quality certificates of Rocell?

    Our production process is endorsed under the ISO 9001: 2015 quality management system and adheres to the ISO 14001: 2015 environmental standards for its continuous Green Initiatives. We also have the SLS-1181 - Product Certificate and CE Product Certificate Green Labelling Certificate. Our products are manufactured to comply with the base standards of BS 3402001969, AS 3500: 2015 and its suburbs.

  19. What is the contact number for Rocell's customer care?

    For any information or complaints please contact the Rocell Contact Centre on 0766 223344.

Rocell Warranty for Bathware

Rocell Bathware Limited (Rocell) warrants its products to be reasonably free from any manufacturing defects or any other defects incidental under normal use and service for a period of Twenty Five (25) years from the date of purchase or delivery as the case may be. However, this warranty is extended only to the original purchaser and is not assignable.

The warranty provided for herein shall be the sole and conclusive warranty given to the purchaser by Rocell and shall be exclusively limited to claims in relation to any dunting ( hairline fractures extending through to the body of the product) or crazing (fine cracks in the glaze) in the product whereupon Rocell under takes to repair, replace (subject to availability of alternative products) or adjust the said defect in the product provided that such products were properly and diligently installed and assembled and at all times used in accordance with the express inst ructions supplied with the products. However, before the undertaking of any repair, replacement and / or adjustment to the products in the circumstances set out above, Rocell reserves the right to carry out all inspections as Rocell may deem necessary to verify the cause and extend of the alleged defect. The warranties granted or otherwise provided for herein shall cease to be applicable in the event any repairs are undertaken or attempted by anyone other than authorized personnel of Rocell.

No warranty is given whether expressed or implied in relation to the merchantability of the goods or fitness for purpose or for any damage or destruction caused to the products by extending the use of the products for purposes beyond their description. Further, the warranty herein contained does not apply to any one of the following.

  • Damage or los s caused by any natural calamity such as fire, earthquake, flood, Thunder or any other act of God.
  • Damage or loss resulting from any unreasonable use, misuse, abuse, negligence or improper maintenance of the product.
  • Damage or loss resulting from removal, improper repair or modification made to the product.
  • Damage or loss resulting from the setting of sediments and / or any foreign matter (including chloramines) contained in the water system.
  • Damage or loss resulting from improper installation or from installation of a unit in a harsh and / or hazardous environment.
  • Any damage or defect a rising out of or incidental to the failure on the part of the carrier or installer to use the requisite care or where the product has been removed from its initial place of installation.
  • The products have been installed contrary to the specifications / instructions supplied by Rocell at the time of purchase or delivery as the case may be or lack of regular maintenance and or the use of unsuitable or improper cleaning material.
  • Any damage or destruction due to excessive exposure to sunlight.
  • Minor deformations, variants in colour or micro pinholes which are considered inherent and general characteristics of Sanitaryware to the extent that they do not affect or otherwise impede the functionality of the product.
  • Any defects in the product that could have been identifiable on a reasonable examination of the product, prior t o installation.

This warranty does not apply to the flushing mechanism of the product including but not limited to any plastic or rubber accessories forming part of the flushing mechanism, seat and cover or hinges of the product nor does it include any costs in relation to labour, transport at ion of the product or the removal of the defective product, costs incurred in obtaining access for repair, the installation of the replacement product or any costs associated with the repair or replacement of any installation materials, including but not limited to Tiles, Marble etc.

Variations in colour or shade fidelity between catalogue images and the actual products purchased are not warranted by Rocell.

Further, no additional warranty coverage shall be provided by virtue of any repair or replacement under taken in terms of this warranty but shall retain only the remaining portion of the original period of warranty provided for herein.

This warranty further does not apply to any damage or loss of the product whilst in transit and / or any consequential losses or any resulting damages incidental thereto.

Any claim brought hereunder in relation to any defective goods should be brought to the attention of Rocell within Twenty Five(25) years of the date of purchase and / or delivery as the case may be by way of written notice and must be supported by proof of purchase (sales receipt / invoice) together with this certificate upon which the defective product must be returned to Rocell or its authorized representative / dealer within 10 days o f making such claim.

Rocell Bathware Vitreous China Products are manufactured to British Standard specifications of BS 3402 : 1969. Vitreous China and Fire Clay sanitaryware products are made of natural minerals and fired at very high temperatures. When properly handled and installed, will conform to applicable manufacturing standards.