Rocell Bathware Limited (Rocell) warrants its products to be reasonably free from any
manufacturing defects or any other defects incidental under normal use and service for a
period of Twenty Five (25) years from the date of purchase or delivery as the case may
be. However, this warranty is extended only to the original purchaser and is not
The warranty provided for herein shall be the sole and conclusive warranty given to the
purchaser by Rocell and shall be exclusively limited to claims in relation to any
dunting ( hairline fractures extending through to the body of the product) or crazing
(fine cracks in the glaze) in the product whereupon Rocell under takes to repair,
replace (subject to availability of alternative products) or adjust the said defect in
the product provided that such products were properly and diligently installed and
assembled and at all times used in accordance with the express inst ructions supplied
with the products. However, before the undertaking of any repair, replacement and / or
adjustment to the products in the circumstances set out above, Rocell reserves the right
to carry out all inspections as Rocell may deem necessary to verify the cause and extend
of the alleged defect. The warranties granted or otherwise provided for herein shall
cease to be applicable in the event any repairs are undertaken or attempted by anyone
other than authorized personnel of Rocell.
No warranty is given whether expressed or implied in relation to the merchantability of
the goods or fitness for purpose or for any damage or destruction caused to the products
by extending the use of the products for purposes beyond their description. Further, the
warranty herein contained does not apply to any one of the following.
- Damage or los s caused by any natural calamity such as fire, earthquake, flood,
Thunder or any other act of God.
- Damage or loss resulting from any unreasonable use, misuse, abuse, negligence or
improper maintenance of the product.
- Damage or loss resulting from removal, improper repair or modification made to the
- Damage or loss resulting from the setting of sediments and / or any foreign matter
(including chloramines) contained in the water system.
- Damage or loss resulting from improper installation or from installation of a unit
in a harsh and / or hazardous environment.
- Any damage or defect a rising out of or incidental to the failure on the part of the
carrier or installer to use the requisite care or where the product has been removed
from its initial place of installation.
- The products have been installed contrary to the specifications / instructions
supplied by Rocell at the time of purchase or delivery as the case may be or lack of
regular maintenance and or the use of unsuitable or improper cleaning material.
- Any damage or destruction due to excessive exposure to sunlight.
- Minor deformations, variants in colour or micro pinholes which are considered
inherent and general characteristics of Sanitaryware to the extent that they do not
affect or otherwise impede the functionality of the product.
- Any defects in the product that could have been identifiable on a reasonable
examination of the product, prior t o installation.
This warranty does not apply to the flushing mechanism of the product including but not
limited to any plastic or rubber accessories forming part of the flushing mechanism,
seat and cover or hinges of the product nor does it include any costs in relation to
labour, transport at ion of the product or the removal of the defective product, costs
incurred in obtaining access for repair, the installation of the
replacement product or any costs associated with the repair or replacement of any
installation materials, including but not limited to Tiles, Marble etc.
Variations in colour or shade fidelity between catalogue images and the actual products
purchased are not warranted by Rocell.
Further, no additional warranty coverage shall be provided by virtue of any repair or
replacement under taken in terms of this warranty but shall retain only the remaining
portion of the original period of warranty provided for herein.
This warranty further does not apply to any damage or loss of the product whilst in
transit and / or any consequential losses or any resulting damages incidental
Any claim brought hereunder in relation to any defective goods should be brought to the
attention of Rocell within Twenty Five(25) years of the date of purchase and / or
delivery as the case may be by way of written notice and must be supported by proof of
purchase (sales receipt / invoice) together with this certificate upon which the
defective product must be returned to Rocell or its authorized representative / dealer
within 10 days o f making such claim.
Rocell Bathware Vitreous China Products are manufactured to British Standard
specifications of BS 3402 : 1969. Vitreous China and Fire Clay sanitaryware products are
made of natural minerals and fired at very high temperatures. When properly handled and
installed, will conform to applicable manufacturing standards.